CONDITIONS OF HIRE

‘Hirer’ refers to any person, business, company or group hiring from Carter’s Castles.

Delivery

The Hirer must make a clear access to the desired castle position before and after the event to allow prompt setting up and packing up
The Hirer to secure all dogs on property before set up
The Hirer to clear all animal droppings, plant debris, etc before set up
The Hirer provides a flat, dry area for set up free of objects under, above and around the desired area of the castle placement
The Hirer is not to relocate the bouncy castle and it’s equipment once a staff member from Carter’s Castle has set it up
The hirer is responsible for any damage to any underground surfaces caused by setup.
The hirer to provide 240v power supply. (if required)
The Hirer must be present at the delivery address and inspect equipment and to acknowledge receipt of hiring equipment
Carter’s Castles reserves the right not to set up a bouncy castle if there are high winds or heavy rain

Operation

The Hirer will provide a person over 18 years who shall supervise the use of equipment at all times in particular, the Hirer shall ensure
1. He or She is able to have a clear view of the equipment and the children on the castle
2. No children play near the electric blower or power lead at the side/rear of the inflatable.
3. No pets or animals are on the equipment at any time
4. No shoes are to be worn or any sharp object used while playing on the castle
5. That no more than the recommended number of children are on the castle at one time, separating large and small children from using it at the same time
6. No adults to jump on the castles, only children of the age specified for each castle to use it
7. No jumping onto and hanging off the walls and netting of the castle
8. No climbing or sitting on the walls of the castle
9. No attempting somersaults, wrestling, fighting, pushing or behaviour that could cause injury.
10. No eating, drinking or chewing gum while on the Bouncy Castle to avoid damage and/or choking. No food or drink is permitted on the castle at all times.
11. If face paint, silly string, glitter or party poppers happen to get onto the Castle please wipe clean immediately with a damp cloth
12. No flammables near the Bouncy Castle. This includes smoking and Barbeques.
13. No Animals permitted on the Bouncy Castle.
14. The entry step and/or slide base are not for bouncing as user could easily fall and sustain an injury. These are for entry and exit purposes only.
15. That the bouncy castle must not be operated at all in winds over 15-18 knots; if it gets windy remove children from inflatable and turn the power off.
16. If the Jumping area becomes wet at any time it should not be used, any wetness including bubbling (which is normal) can be dried off with a towel.
17. In the event that the blower stops working, please ensure all users get off the inflatable immediately. Then check that the blower tube or deflation tube has not come undone or something has not blown onto it and is obstructing the blower. If this doesn’t resolve the problems please phone Carter’s Castles immediately for help.
18. The equipment is not to be loaned or sublet or rented to any other person/organisation
19. If the weather turns to rain, all children will be escorted off the castle by the supervisor carefully.
  1. In the event of a little shower of rain, the castle could be wiped down and later used again when dry.
  2. In the event of continuous heavy rain, the supervisor must turn off the blower, take the blower and power cord under shelter and contact Carter’s Castles for an early collection.

Cleaning

The Hirer is responsible to keep the equipment in a clean condition.
If something has accidentally spilt on the castle or brought into the castle (e.g. mud) please wash off immediately with a damp cloth.
The hirer will pay a refundable cleaning bond of $50 for bookings from September to May, which will be refunded within 48 hours if the castle and it's equipment is returned cleaned. Carter's Castles will retain this bond if the castle or it's equipment is picked up in a dirty condition and requires more than the standard cleaning service or needs drying (other than weather related).
The Winter Clause applies for bookings made for outdoor events in June, July and August. This includes a non refundable cleaning and drying fee which is payable at time of hire; Cancellation due to wet weather will be dependent on weather on and 48hrs after hire. This is up to CARTER’S CASTLES discretion; No cancellation fee for wet weather and full refund.

Collection

Carter’s Castles is hereby authorized to enter any premises upon which the equipment may be located or thought to be located for the purpose of collecting the hired castle and equipment at the conclusion of hiring.
All Castles must be in the same condition as when it arrived. We reserve the right to take a photo of the castle on your property. This is for proof if the castle is picked up in an unacceptable condition.
A seasonal drying fee may incur if hiring in wetter seasons to cover drying costs
In the event of any damage to the equipment, the Hirer shall:
1. Immediately notify Carter’s Castles by telephone at the number provided on the agreement/invoice.
2. Make arrangements to have the equipment collected.
3. Not attempt to repair the damage in any way.
4. Carter’s Castles has the right to charge for the cost of repairing the damage (including replacement).
In the event of rain we reserve the right to come out and pack up early. Our bouncy castle must not be used in heavy rain or strong wind.
In the event of Carter’s Castles being unable to retrieve its equipment from the Hirer at the conclusion of the hire then costs for additional hours will be calculated and added. e.g. Where this additional payment is not made, collection will be referred to Baycorp NZ and all recovery costs and fees will be added to the total amount owing.

Safety

Carter’s Castles reserves the right to cancel any booking on the day, if anything could pose a risk of safety to the users.
All Operational conditions outlined must be followed to ensure a safe playing environment.
Only equipment supplied by Carter’s Castles is to be used with the Bouncy Castle (i.e. power cord and blower)
No persons are on the bouncy castles when they are inflating or deflated
If the bouncy castle is not being used it is to be switched off at the mains
If it is raining on the morning of the day of hire or the forecast prediction states rain all day, Carter’s Castles does ask that you PLEASE ring us before 8am on the day of hire to postpone or cancel. Carter’s Castles will not charge the hirer if cancellation is due to weather.

Winter Policy

1. This applies for only:

a. The months of June, July and August

b. For outdoor events

2. A non-refundable cleaning/drying fee is payable at time of hire.

a. Even if it is not raining on your hire, the ground over the winter months is often wet and muddy and this means more time and effort for cleaning.

b. We use a lot more laundry to help dry out our castles

c. We may need to find an alternative location to dry castles which costs

3. Cancellation due to wet weather will be dependent on weather on and 48hrs after hire. This is up to CARTER’S CASTLES discretion. Carter’s Castles uses 3 different forecast to predict the weather before a hire and a decision is made based on these. If there is any chance of rain for the duration of the hire it will be cancelled. This is because:

a. Unseen moisture in the castle can lead to mould if it doesn’t get dried immediately and if the following days show rain CARTER’S CASTLES doesn’t get a chance to dry it out.

b. To look out for your children’s safety

c. To protect our electrical equipment from getting wet

4. If rain is predicted during your hire, you have the option to rebook or change your times/hours of hire or cancel

5. No cancellation fee for wet weather and full refund given to payments already made

Disclaimer

I understand that I may be charged for mileage if the venue is further than 20km from Carter’s Castles base on Hillcrest Road.
If you cancel less than 24 hours before the date of hire or the venue is unsuitable upon arrival of set up, full amount of invoice is payable